Northamptonshire’s PFCC Stephen Mold has funded the purchase of 500 extra laptops to ensure that the Force retains capacity and is resilient and can allow staff to work from home.
These laptops have allowed members of the Force Control Room with health conditions that put them in the ‘at risk’ category to work from home and for the first time, to receive calls from the public as they would in the control room.
No 999 or first contact 101 calls are managed by staff working from home in case the remote connection fails during a call: only those calls that have been triaged and risk assessed by someone in the FCR are routed to those working at home.
Staff working from home are currently able to receive and deal with inbound non-emergency calls, administrative functions, crime recording and processing of single online home reports received adding a valuable contribution to FCR daily business.
This initiative has ensured that there is no disruption to the service that the public receive, and capacity has been maintained during the outbreak so far.
